TERMS & CONDITIONS
CUSTOMER CARE
We take customer care very seriously at Petyk Customs. When the customer is unhappy, we are unhappy. If there is any issue with your product or you just have a question, please don't hesitate to contact us. Regardless of how big or small the issue is, we will work quickly to resolve it.
Custom Creations
All custom work requires a non-refundable deposit of 50% of the original quote. Receipt of the deposit constitutes acceptance of the project details as presented and authorizes the start of the project. Additional payments may be made throughout the projects duration, with any and all remaining balance due upon delivery or installation,
Petyk Customs reserves ownership rights of the delivered pieces and any related materials until the final payment is received. If final payment is not made at delivery or installation, a grace period of 14 days of the delivery date may be granted. A 5% per month late fee will be added to the total due after 14 days.
Changes to the project design or size may be made throughout the duration of the project and an updated quote will be provided, if necessary, for any additional work or re-work.
Note: For all custom creations, the Petyk Customs Quality Guarantee extends only to the original client or intended recipient. Pieces that have been resold or otherwise transferred to an outside party are not eligible for the warranty. Additionally, any modifications or alterations completed by a party other than Petyk Customs will void the warranty.
The Petyk Customs Quality Guarantee
All of the products produced by Petyk Customs are backed by a lifetime quality guarantee. Although we take every precaution to prevent failure, sometimes the wood has other plans. In the case that your piece fails due to its construction, installation (By Petyk Customs), or the wood used please contact us immediately. Quality is our number one goal, and any product failure is unacceptable to us. If a failure does occur, we will work to either repair or replace your failed product at no cost to you.
Please note, this policy only applies to failure of the piece due to its construction, installation, or the wood from which it’s made. Any failure due to improper care, attempted alterations and/or negligence is not covered.
Disclaimer: All products produced by Petyk Customs are handmade and not factory manufactured. Slight variations in the wood such as grain pattern or color are common.
Hardware
This section to determine the terms and conditions for hardware orders
Something good about table bases being prodced by an outside company
PRIVACY & SAFETY
Unlike Google we take our customers privacy seriously. We are here to sell a great product to great people. Nothing more and nothing less. All of your purchase information is confidential and protected by Paypal, Square, and Wix.com. Any additional information you provide to us is held in confidence and only used for what it was originally intended.
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PAYMENT METHODS
- Credit / Debit Cards (Square)
- PAYPAL
- Offline Payments